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Voice of the Customer
Voice of the Customer Photo VSE's Voice of the Customer system support establishes the infrastructure, processes, and procedures necessary to cost-effectively understand and satisfy an organization's customer requirements and expectations.

The Voice of the Customer (VOC) is a commitment to knowing and understanding the full scope of customer requirements and needs. To accomplish this, a process is used to acquire customer requirements, understand them in a structured way, and translate those requirements into products and services.

VSE’s VOC training and consulting services provide a focused process for identifying customer requirements and expectations; establishing robust products, services, and processes; and using Integrated Product and Process Development (IPPD) to develop the products, services, and processes for producing and delivering them.

For more information on VSE’s related services, also visit:
Enterprise ExcellenceSM
Enterprise ExcellenceSM Implementation
Quality Management Systems
Lean Six Sigma



VSE’s VOC clients include:


Army Materiel Command



Commercial Clients

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