VSE Coporation Logo
           
Search 
Services Subpage
Engineering Subnavigation
Logistics Subnavigation
Sustainment Subnavigation
Foreign Military Sales Subnavigation
Management Sciences Subnavigation
Enterprise Excellence Subnavigation
Quality Management Systems Subnavigation
Voice of the Customer Subnavigation
Lean Six Sigma Subnavigation
Design for Lean Six Sigma Subnavigation
Realibility Engineering Subnavigation
Program Management Subnavigation
Leadership Subnavigation
Enterprise Excellence Implementation Subnavigation
Consulting Subnavigation
Materials Subnavigation
Information Technology Subnavigation
Energy & Environmental Subnavigation
Program Support Subnavigation
All Services Listed Alphabetically Rollover Button
 
Voice of the Customer
Voice of the Customer Photo VSE's Voice of the Customer system support establishes the infrastructure, processes, and procedures necessary to cost-effectively understand and satisfy an organization's customer requirements and expectations.

The Voice of the Customer (VOC) is a commitment to knowing and understanding the full scope of customer requirements and needs. To accomplish this, a process is used to acquire customer requirements, understand them in a structured way, and translate those requirements into products and services.

VSE’s VOC training and consulting services provide a focused process for identifying customer requirements and expectations; establishing robust products, services, and processes; and using Integrated Product and Process Development (IPPD) to develop the products, services, and processes for producing and delivering them.


For more information on VSE’s related services, also visit:
Enterprise ExcellenceSM
Enterprise ExcellenceSM Implementation
Quality Management Systems
Lean Six Sigma

 

 
Clients
 

VSE’s VOC clients include:

 

Army Materiel Command

Army RDECOM

Army TACOM

Commercial Clients

 
       
 
 
 
Downloads
 
Coming Soon  
 
 
How May We Help You?
 

For more information, click here to contact us

For information on current job opportunities in this area, click here

 
 
 
 
 
 
Copyright 2005 VSE Corporation.  All rights reserved Privacy Policy Link